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Terms of Service

Last updated: 24 November 2024

By registering on balhost.net.tr you accept the terms of this agreement. BalHost may update these terms; the current version on balhost.net.tr applies.

General

BalHost may update the terms when necessary. The latest version on balhost.net.tr is binding.

1. Account Registration

  • You are responsible for providing accurate information (email, ID, name, phone, date of birth).
  • ID verification is performed via the official system.

2. Storage and Sharing of Identity Information

Registration requires sharing identity information. BalHost does not share this data and stores it on secure servers in Turkey in line with data protection law.

3. Internet Usage

  • Virtual and dedicated server services are generally unmetered unless stated otherwise.
  • BalHost reserves the right to limit usage in case of abuse or impact on infrastructure.

4. Malicious / Pirated Software

  • You are responsible for files and software you use on the service.
  • Malicious use (mining, torrent abuse, viruses, pirated software) is not permitted.

5. Virtual Server Terms

Rules

  • Sustained 100% CPU usage is not allowed. Mining, DDoS, and continuous high upload/download (e.g. torrent) are prohibited.

6. Backup and Recovery

Unless a full backup package is purchased, you are responsible for backups. BalHost is not liable for data loss but will assist where possible.

7. Cancellation

Cancellation must be requested via the customer panel or support ticket.

8. Technical Support

Technical support is provided for BalHost services. Support does not cover software you install on the server.

9. Pricing

BalHost may change prices; no extra charge applies until the end of your current billing period.

10. Non-Payment

Invoices are issued one week before the period end. After the due date, a 7-day grace period applies; then the service is suspended and data may be removed.

11. Refund Policy

Virtual Server

Refund may be requested within 7 days; 70% of the amount paid (excl. VAT) is refunded if approved.

Domain and Dedicated Server

No refund.

12. When Refund Rights Do Not Apply

  • Abuse, attacks, proxy use, excessive CPU, mining, spam

13. Domain Registration

Domain names registered through BalHost cannot be cancelled or refunded.

14. Copyright

Content that infringes trademarks or copyright may be blocked by BalHost.

15. Prohibited Content

Illegal content, piracy, child abuse material, IRC bots, proxy scripts, brute force, spam, HYIP, gambling, bitcoin miners, PTC/PPC, hacker sites are prohibited.